Some Things You May Wonder
Because true luxury lies in thoughtful detail — and comfort begins with clarity.
Do you ship internationally?
Yes, we ship worldwide. Delivery timelines and charges vary by destination and product type. Each order is handled with care to ensure your garment reaches you safely and beautifully packaged.
Can I customise a garment from the collection?
We welcome customisation on select couture pieces. Our team will work closely with you to adapt silhouettes, fabrics, or detailing while maintaining the integrity of the design. You may also request a bespoke consultation for a fully made-to-measure creation.
What’s the difference between the Couture and Prêt collections?
- Couture: One-of-a-kind or made-to-order garments crafted through immersive processes, often requiring multiple fittings. These are modern heirlooms designed to endure.
- Prêt-à-Porter: Ready-to-wear pieces created in small batches, offering everyday elegance without compromising craft or sustainability.
How do I book a consultation?
You can book a consultation through our website or by contacting our atelier directly. Consultations can be in person or virtual, depending on your preference and your location.
How long does it take to receive a couture garment?
Couture pieces are made to order and may take anywhere between 4 to 12 weeks, depending on the complexity of design, handwork, and fabric availability. We will share a personalised timeline during your consultation.
What if my order doesn’t fit as expected?
We provide alteration support to ensure your garment fits perfectly. Our team will guide you through the process to make necessary adjustments with care.
Are your fabrics and processes sustainable?
Yes. Sustainability is at the heart of everything we do. We use natural fibres, plant-based dyes, and collaborate with artisan clusters across India. Our atelier follows a zero-plastic policy, low-waste production, and ethical working practices.
Where are your garments made?
All garments are proudly made in India, in collaboration with master weavers and skilled artisans across the country. Each piece carries the soul of its maker and the heritage of its origin.
How do I care for my garment?
Our garments are crafted with delicate fabrics and hand-embroidery. We recommend professional dry cleaning only. Please store your pieces in breathable garment bags away from direct sunlight. Our team can guide you on specific care for your chosen piece.
Do you offer corporate or hospitality design services?
Yes. Beyond couture, Payal Jain has reimagined sartorial identities for leading hotels, airlines, and institutions worldwide. If you would like to explore this service, please contact us for a consultation.
Your Journey with Us Begins Here
